Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the ROAI platform, including the website at getroai.ai and the application at app.getroai.ai (collectively, the “Service”). The Service is operated by Elite Digital Technologies LLC (“Operator,” “we,” “us,” or “our”). The underlying technology platform is developed and maintained by Elite Digital Technologies LLC (“Technology Provider”) as our backend service provider. Elite Digital Technologies LLC is not a party to these Terms and has no direct legal relationship with you.

By creating an account, starting a free trial, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to “you” include that entity.

If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

“AI Insights” means the AI-generated outputs, summaries, analyses, key performance indicators, trends, and conversational responses produced by the Service using Customer Data.

“Customer Data” means all data you upload, connect, or otherwise provide to the Service, including data imported from Third-Party Platforms.

“Order Form” means the online checkout confirmation or written document that specifies your subscription plan, term, and fees.

“Subscription” means a paid or trial plan granting access to the Service as described in Section 7.

“Third-Party Platform” or sometimes referred to as “Connectors” means any third-party software, application, or service that you connect to the Service, including without limitation HubSpot and QuickBooks.

2. The Service

2.1 Description

ROAI is a cloud-based, AI-powered business intelligence platform that connects to your existing business systems and generates AI-assisted insights, summaries, key performance indicators, and conversational analytics based on your data. Current supported integrations include QuickBooks and HubSpot. Additional integrations are in development and will be added over time.

Integration Availability Notice. Not all integrations pictured, listed, or referenced on the ROAI website are available in the current version. Integrations shown as “In Development” are expected to be available within approximately 3–6 months but are not guaranteed. See the Supported Connections section of getroai.ai for what is available today.

2.2 Informational Purpose; No Professional Advice

The content and AI Insights generated by the Service are provided for informational and business analytics purposes only. The Service does not provide personalized financial, investment, legal, accounting, tax, medical, or other professional advice. Nothing generated by or available through the Service constitutes a professional recommendation regarding any specific strategy, decision, transaction, or course of action. You should consult qualified professionals before making any material financial, legal, business, or other decisions.

2.3 AI-Generated Content

AI Insights are generated by artificial intelligence and may contain errors, omissions, or inaccuracies. The Service is not a substitute for professional judgment, independent verification, or human review. You acknowledge that AI-generated content can be incorrect, incomplete, or misleading, and you agree to independently verify any AI Insight before relying on it for any business, financial, legal, or other decision. Elite Digital Technologies LLC is not liable for any decision made in reliance on AI-generated outputs.

2.4 Modification of Service

We reserve the right to modify, update, suspend, or discontinue any feature, integration, or aspect of the Service at any time, with or without notice, and without liability to you. We will endeavor to provide advance notice of material changes where practicable. Continued use of the Service after any modification constitutes acceptance of the modified Service.

3. Integrations and Third-Party Services

3.1 Authorization

By connecting a Third-Party Platform to the Service, you represent and warrant that you are authorized to grant ROAI access to your account and data on that platform, and that doing so does not violate any agreement you have with the Third-Party Platform provider or any applicable law or regulation.

3.2 Compliance with Third-Party Terms

Your use of the Service in connection with any Third-Party Platform is subject to and must comply with that platform’s applicable terms of service, API terms, developer policies, and usage restrictions. Elite Digital Technologies LLC makes no representation that your use of ROAI will be permitted under any Third-Party Platform’s terms. You are solely responsible for ensuring that connecting any Third-Party Platform to ROAI complies with all applicable third-party agreements. Elite Digital Technologies LLC is not liable for any suspension, termination, restriction, or other action taken by a Third-Party Platform provider against your account as a result of your use of the Service.

3.3 Data from Third-Party Platforms

You represent and warrant that you have the legal right to access, share, and process any data you connect to or import into the Service through a Third-Party Platform, including without limitation customer records, financial data, contact information, and sales data. You are solely responsible for ensuring that your use of such data through the Service complies with all applicable laws, regulations, and contractual obligations, including any obligations of confidentiality, data protection, or privacy owed to third parties whose data may be included.

3.4 Credential Security

To connect a Third-Party Platform you may be required to provide API keys, OAuth tokens, or other access credentials. You are solely responsible for the security and confidentiality of those credentials. You agree to revoke ROAI’s access and notify us immediately at security@getroai.ai if you believe your credentials have been compromised or that unauthorized access has occurred. Elite Digital Technologies LLC is not liable for any unauthorized access to your Third-Party Platform account or data resulting from credentials you provided, shared, or failed to adequately secure.

3.5 Third-Party Platform Availability

The Service’s functionality depends in part on APIs and services provided by Third-Party Platforms that Elite Digital Technologies LLC does not own, operate, or control. Elite Digital Technologies LLC makes no representation that any Third-Party Platform integration will be continuously available, error-free, or uninterrupted. Outages, disruptions, maintenance, or failures of any Third-Party Platform may affect or temporarily disable the Service without liability to Elite Digital Technologies LLC.

3.6 API Changes and Integration Deprecation

Third-Party Platform providers may at any time modify, restrict, deprecate, or discontinue their APIs, developer programs, or the terms under which they are made available. Elite Digital Technologies LLC makes no guarantee that any particular integration will remain available indefinitely and is not liable for any loss of functionality, data access, or service resulting from a Third-Party Platform’s modification or discontinuation of its API or developer program.

3.7 Account Standing

You represent that your accounts with any Third-Party Platform you connect to the Service are in good standing and in compliance with the applicable platform’s terms of service. Elite Digital Technologies LLC is not responsible for errors, data gaps, or service failures caused by restrictions, suspensions, data limitations, or plan-level constraints on your Third-Party Platform account.

3.8 No Affiliation or Endorsement

Elite Digital Technologies LLC is not affiliated with, certified by, endorsed by, or in partnership with HubSpot, QuickBooks, Intuit, or any other Third-Party Platform whose integration is supported by or referenced in the Service. All third-party product names, logos, and brands are the property of their respective owners and are referenced solely for identification purposes.

4. Account Registration and Responsibilities

4.1 Registration

To use the Service you must create an account. You agree to provide accurate, complete, and current information during registration and to keep that information updated throughout the term of your Subscription. You may not create an account on behalf of another person without authorization, or use a false identity or fraudulent payment method.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@getroai.ai if you suspect unauthorized access to or use of your account. Elite Digital Technologies LLC is not liable for any loss or damage arising from your failure to secure your credentials.

4.3 Acceptable Use

You agree to use the Service only for lawful business purposes and in compliance with these Terms and all applicable laws and regulations. You must not, and must not permit others to:

(a) attempt to access data, systems, or tenant environments outside your authorized account;

(b) upload or process data in violation of any law, regulation, or third-party contractual right;

(d) reverse engineer, decompile, disassemble, or attempt to extract the source code or underlying AI models of the platform;

(e) sublicense, resell, or otherwise commercialize access to the Service without our prior written consent;

(f) use the Service in a manner that exceeds your plan’s usage limits or that degrades performance for other users; or

(g) remove, alter, or obscure any proprietary notice, trademark, or branding on the Service.

4.4 User Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of all Customer Data you provide to or connect through the Service. Elite Digital Technologies LLC makes no representation regarding the accuracy of AI Insights generated from inaccurate, incomplete, outdated, or improperly formatted data. Any reliance on AI Insights derived from data you provide is at your sole risk.

5. Data Ownership, Privacy, and Security

5.1 Ownership of Customer Data

As between you and Elite Digital Technologies LLC, you retain full ownership of all Customer Data. You grant Elite Digital Technologies LLC a limited, non-exclusive, non-transferable license to process Customer Data solely to provide, maintain, secure, and improve the Service for your account, including generating AI Insights. Elite Digital Technologies LLC does not sell Customer Data and does not use Customer Data to advertise to third parties.

5.2 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, available at getroai.ai/privacy-policy/, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy with respect to data handling, these Terms control. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

5.3 AI Processing

The Service uses the OpenAI API to generate AI Insights. When AI processing is required, only the minimum data necessary to produce the requested output is transmitted to OpenAI. By default, OpenAI does not train its models on API inputs and outputs, and OpenAI may retain abuse-monitoring logs for up to 30 days. Elite Digital Technologies LLC applies encryption in transit for all data transmitted to external AI processors.

5.4 Security

Elite Digital Technologies LLC and its Technology Provider implement administrative, technical, and physical safeguards designed to protect Customer Data, including tenant isolation, encryption in transit and at rest, role-based access control, and audit logging. No security system is 100% secure. Elite Digital Technologies LLC cannot guarantee the absolute security of Customer Data and is not liable for breaches attributable to circumstances beyond its reasonable control.

5.5 Data Retention

Customer Data is retained in accordance with our Privacy Policy and Data Retention Policy. Upon termination of your Subscription, Customer Data is retained for 30 days to permit export, after which it is deleted from active systems. Encrypted backups expire within approximately 35 days.

6. Intellectual Property

6.1 Operator’s IP

All rights, title, and interest in and to the Service, including the platform software, design, branding, technology, and AI models, are owned by Elite Digital Technologies LLC and its licensors, including the Technology Provider. Nothing in these Terms transfers any ownership of the Service or any component thereof to you.

6.2 License Grant

Subject to your compliance with these Terms and payment of applicable Subscription fees, Elite Digital Technologies LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active Subscription term solely for your internal business purposes.

6.3 Feedback

If you provide Elite Digital Technologies LLC with suggestions, feedback, or ideas regarding the Service, you grant Elite Digital Technologies LLC a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and exploit that feedback in any manner without restriction or compensation to you.

7. Subscriptions, Fees, and Payment

7.1 Subscription Plans

Access to the Service requires a paid Subscription or an active free trial. Current plan details, features, and pricing are set forth on the pricing page at getroai.ai. Elite Digital Technologies LLC reserves the right to modify pricing or plan features at any time upon reasonable advance notice.

7.2 Free Trial and Auto-Enrollment

IMPORTANT – PLEASE READ CAREFULLY. ROAI offers a free 10-day trial. BY STARTING THE FREE TRIAL, YOU ACKNOWLEDGE AND AGREE: (a) the trial provides 35 queries, QuickBooks and HubSpot integrations, and 1 user seat; (b) AFTER THE 10-DAY TRIAL PERIOD EXPIRES, YOUR ACCOUNT WILL AUTOMATICALLY BE ENROLLED IN AND BILLED FOR THE ADVANCED PLAN AT $39.95 PER MONTH UNLESS YOU CANCEL BEFORE THE TRIAL ENDS; (c) to cancel and avoid being charged, you must cancel before the trial expires through your account settings or by contacting support@getroai.ai; and (d) no refund will be issued for the first billing period if you fail to cancel before the trial converts to a paid Subscription. By providing payment information at sign-up, you authorize Elite Digital Technologies LLC to charge your payment method upon trial expiration if you do not cancel.

7.3 Billing and Payment

Subscription fees are billed monthly in advance. You agree to provide accurate, complete, and current payment information and to keep that information updated. You are responsible for all applicable taxes not included in the stated price. Invoices are due upon issuance. Late payment may result in suspension of your account after reasonable notice.

7.4 Non-Refundable Fees

All Subscription fees are non-refundable except as expressly required by applicable law or as otherwise stated in writing by Elite Digital Technologies LLC. Downgrading your plan mid-cycle does not entitle you to a prorated refund for the current billing period.

7.5 Usage Limits

Your Subscription plan includes specific query limits, user seat limits, and integration access as set forth in your Order Form or on the pricing page. Excessive or abusive usage beyond your plan limits may result in throttling, additional charges, or suspension of your account. Elite Digital Technologies LLC reserves the right to impose reasonable limits on API usage and concurrent sessions to maintain service quality for all users.

8. Term and Termination

8.1 Term

These Terms remain in effect for the duration of your active Subscription or trial and continue to apply to any use of the Service.

8.2 Termination by Elite Digital Technologies LLC

Elite Digital Technologies LLC may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you materially breach these Terms and, where the breach is capable of cure, fail to cure it within 10 days of written notice; (b) your use of the Service poses a security risk to the Service or other users; (c) you fail to pay applicable fees after notice; or (d) you use the Service in violation of applicable law.

8.3 Termination by You

You may stop using the Service and cancel your Subscription at any time through your account settings or by contacting support@getroai.ai. Cancellation takes effect at the end of the current billing cycle. You remain responsible for all fees incurred through the cancellation date.

8.4 Effect of Termination

Upon termination or expiration of your Subscription: (a) your license to use the Service terminates immediately; (b) Customer Data remains available for export for 30 days, after which it is deleted from active systems; and (c) all outstanding payment obligations survive termination. Sections 1, 5.1, 6, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, and 21 survive termination of these Terms.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ELITE DIGITAL TECHNOLOGIES LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ELITE DIGITAL TECHNOLOGIES LLC HAS NO KNOWLEDGE OF, AND MAKES NO REPRESENTATION REGARDING, THE SPECIFIC PURPOSE, BUSINESS OBJECTIVE, INDUSTRY, OR INTENDED USE FOR WHICH YOU ARE ACCESSING THE SERVICE. THE SERVICE IS NOT WARRANTED TO BE SUITABLE, SUFFICIENT, OR FIT FOR ANY PARTICULAR END. YOUR DETERMINATION OF FITNESS FOR YOUR INTENDED PURPOSE IS MADE SOLELY AT YOUR OWN RISK.

ELITE DIGITAL TECHNOLOGIES LLC DOES NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) AI INSIGHTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY DECISION OR PURPOSE; (c) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED; OR (d) THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELITE DIGITAL TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ELITE DIGITAL TECHNOLOGIES LLC’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO ELITE DIGITAL TECHNOLOGIES LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

ELITE DIGITAL TECHNOLOGIES LLC IS NOT LIABLE FOR ANY DAMAGES, LOSSES, SERVICE FAILURES, DATA INCIDENTS, OR INACCURATE AI OUTPUTS ATTRIBUTABLE TO: (a) THE ACTS OR OMISSIONS OF ELITE DIGITAL TECHNOLOGIES LLC AS TECHNOLOGY PROVIDER; (b) ANY THIRD-PARTY AI PROVIDER, INCLUDING OPENAI; (c) ANY CLOUD INFRASTRUCTURE PROVIDER, INCLUDING MICROSOFT AZURE; OR (d) ANY THIRD-PARTY PLATFORM YOU CONNECT TO THE SERVICE. ALL SUCH CLAIMS SHALL BE DIRECTED SOLELY TO THE RESPONSIBLE THIRD PARTY.

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Elite Digital Technologies LLC and its officers, directors, members, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Customer Data, including any claim that your Customer Data infringes or misappropriates any third-party right; (c) your violation of any applicable law or regulation; (d) your breach of any representation or warranty in these Terms; or (e) your connection of any Third-Party Platform to the Service.

Elite Digital Technologies LLC reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with Elite Digital Technologies LLC’s defense of such claims and not to settle any such claim without Elite Digital Technologies LLC’s prior written consent.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Elite Digital Technologies LLC at support@getroai.ai and describe the dispute in reasonable detail. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days from the date notice is received. This informal resolution requirement does not apply to disputes involving intellectual property infringement or requests for emergency injunctive relief.

12.2 Binding Arbitration

If the dispute is not resolved informally within 30 days, any controversy or claim arising out of or relating to these Terms or the Service, including any question regarding their existence, validity, or termination, shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be Middlesex County, New Jersey. The language of arbitration shall be English. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND ELITE DIGITAL TECHNOLOGIES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

12.4 Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles. For any matter not subject to arbitration under this Section, the parties irrevocably consent to exclusive jurisdiction and venue in the state or federal courts located in Middlesex County, New Jersey.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between you and Elite Digital Technologies LLC with respect to the Service and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

13.2 Modifications to Terms

Elite Digital Technologies LLC may update these Terms at any time. We will provide notice of material changes by posting the updated Terms on the website and updating the effective date, and where practicable by email notice to the address associated with your account. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

13.3 Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13.4 Waiver

No failure or delay by Elite Digital Technologies LLC in exercising any right, power, or remedy under these Terms shall constitute a waiver of that right. No waiver of any breach of any provision shall be deemed a waiver of any subsequent breach of the same or any other provision. All waivers must be in writing to be effective.

13.5 Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder, by operation of law or otherwise, without the prior written consent of Elite Digital Technologies LLC. Any purported assignment without consent is void. Elite Digital Technologies LLC may freely assign these Terms or any of its rights hereunder, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without your consent.

13.6 Force Majeure

Elite Digital Technologies LLC shall not be liable for any delay or failure in performance of the Service resulting from causes beyond its reasonable control, including without limitation acts of God, natural disasters, epidemic or pandemic, war, terrorism, government action, labor disputes, internet or telecommunications outages, or failures of third-party service providers including the Technology Provider, cloud infrastructure providers, or AI processing providers.

13.7 No Third-Party Beneficiaries

These Terms are entered into solely between Elite Digital Technologies LLC and you. Nothing in these Terms is intended to or shall create any right, benefit, or remedy in any third party, including Elite Digital Technologies LLC, any AI model provider, any cloud infrastructure provider, or any other subprocessor or service provider.

13.8 Notices

Legal notices to Elite Digital Technologies LLC must be delivered by email to support@getroai.ai with a concurrent copy sent by certified mail, return receipt requested, to: Elite Digital Technologies LLC, 700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839. Notices to you will be sent to the email address associated with your account and are effective upon transmission. It is your responsibility to keep your account email address current.

13.9 Relationship of the Parties

Elite Digital Technologies LLC and you are independent contracting parties. Nothing in these Terms creates or shall be construed to create an employment, agency, partnership, joint venture, or fiduciary relationship between the parties.

13.10 Headings

Section headings in these Terms are for convenience only and shall have no legal or contractual effect.

14. Contact

Operator: Elite Digital Technologies LLC

Address: 700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Support: support@getroai.ai

Privacy: support@getroai.ai

Security: support@getroai.ai

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS IN THEIR ENTIRETY, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO DO SO.